Lean Blog Audio

Mark Graban reads and expands upon selected posts from LeanBlog.org. Topics include Lean principles and leadership in healthcare, manufacturing, business, and the world around us. Learn more at http://www.leanblog.org/audio

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Aim for "Effectiveness" in Your Gemba Walks, Not "Effi

Updated a long time ago.

This is an elaboration on something I originally posted on LinkedIn.

I saw somebody touting an approach that would guarantee "maximum efficiency for your management gemba walks."

Ah, the efficiency trap. Is efficiency really the goal here?

Efficiency is usually defined as outputs divided by inputs. Visiting more departments more quickly would increase "efficiency."

Shouldn't the goal there be "maximum effectiveness?"