In each show, Nancy Munro, CEO of Verbal Transactions interviews contact center executives to provide our audience with helpful tips and knowledge for the contact center industry
Updated about 1 year ago.
In this episode, Judy and I talk about how we have partnered up to add our ACES simulator to her proven LAMA technique for call center agents.
How COVID Has impacted Our Mistreatment of Frontline Emp
9 months ago.
The Costs of a Bad Hire
11 months ago.
How to Manage your Digital Transformation
12 months ago.
How to Evaluate your QA Scorecard
about 1 year ago.
Judy McKee and the LAMA Technique
Blurring the Lines of Remote and at Home Workers
The Impact of the Full Customer Journey
Year in Review
The Year of the Great Pivot
To subscribe to or rate a podcast, you must be logged in.
Fan accounts are completely free, and once you're signed up you'll be able to get updates on all the podcasts you listen to as they're released!