Contact_Center_Insights

In each show, Nancy Munro, CEO of Verbal Transactions interviews contact center executives to provide our audience with helpful tips and knowledge for the contact center industry

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Never Ending Battle of Scheduling and Workforce Management

Updated 7 months ago.

Every call center faces the challenge of scheduling and forecasting their workforce. Randy Rubingh is a seasoned call center executive who has first-hand experirence working in the trenches. Join our conversation learn tips and strategies that will ease this burden in your call center.


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