The Accountability Minute:Business Acceleration|Productivity

I’m Anne Bachrach and for over 24 years I’ve been best known as The Accountability Coach™. Did you know that the #1 reason people don’t get what they want is lack of accountability? If you want to make more money and work less, accountability is for you. Are you sick and tired of your business just making you sick and tired? You know the drill. You invest a lot of time in building and growing your business. You make many personal sacrifices. You hope that the trade-off is more clients, more revenue, more progress toward your goals, and more prosperity so you can enjoy the business and life you truly want. Good intentions don’t magically lead to good results. They are a start; however, they are unfortunately not enough. This is just the truth! Poor follow through takes a toll on virtually every aspect of our lives. It not only threatens our health, it also prevents us from achieving personal, financial, and career goals that are well within our reach. When you are held accountable to the activity required to achieve your goals, you will make more money, be able to work less, and enjoy even better work life balance. If this sounds at all like something you want, you are in the right place to accelerate your results! Subscribe to the business success tips and resources Blog and receive valuable information to help you accelerate your results, so you can enjoy your ideal business and ideal life by going to

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Tip #3 to Communicate Effectively with Prospects and Clients

Updated 3 months ago.

Today we are talking about the 3rd tip to communicate effectively with clients – which is to Be Personable.

Always try to make the initial conversation in person or via phone. Avoid negative first impressions by IM’ing or emailing because the written tone can sometimes be easily misconstrued. Establish a personable, yet professional connection from the first step and effective communication will be much easier.

Avoid using technology you are unfamiliar with - at least initially - when communicating with clients. For arguments sake, it could avoid the frustration of the learning curve that will inevitably show itself to your client in your message. This is also how misspellings, misuse and unintended messages can be avoided. For initial communication with your clients, stick to the technology you know and regularly use.

Choose a method of communication you are comfortable with and that matches the level of your client. While it’s an advantage to be reachable after hours and on weekends, it’s best to establish clear hours of operation. This will help avoid clients calling at 10pm at night and expecting an immediate return call. Whatever times you want to be available for your clients, be sure to clearly convey that information to avoid any communication missteps.

Action Step
It is possible to remain professional, yet present yourself in a personable manner. Before you have in-person or telephone conferences with clients, take five minutes to clear your head and focus on the results your client is looking for you to deliver. The conversation is not about you - it’s about them and how you can help them get the results they need to be more successful. Set clear boundaries from the beginning, by providing set hours of operation (unless of course your service happens to be on-call). When meeting clients in-person, give yourself plenty of time to prep your appearance, so you look well-rested, appropriately dressed, and on time, and ready to help them get the end result they are looking for.

Tune in tomorrow for the 4th tip to communicate effectively with clients.

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Aim for what you want each and every day!
Anne Bachrach
The Accountability Coach™

Business professionals and Advisors who utilize Anne Bachrach’s proven business-success systems make more money, work less, and enjoy better work life balance.

Author of Excuses Don’t Count; Results Rule, Live Life with No Regrets, No Excuses, the Work Life Balance Emergency Kit and more. Get your audio copies today.