In each show, Nancy Munro, CEO of Verbal Transactions interviews contact center executives to provide our audience with helpful tips and knowledge for the contact center industry
Updated about 1 year ago.
My guest Mark Wooley and I discuss how contact centers will manage the new mix of on-site or remote workers in the future.
How COVID Has impacted Our Mistreatment of Frontline Emp
about 1 year ago.
The Costs of a Bad Hire
How to Manage your Digital Transformation
How to Evaluate your QA Scorecard
Judy McKee and the LAMA Technique
Blurring the Lines of Remote and at Home Workers
The Impact of the Full Customer Journey
Year in Review
The Year of the Great Pivot
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