Contact_Center_Insights

In each show, Nancy Munro, CEO of Verbal Transactions interviews contact center executives to provide our audience with helpful tips and knowledge for the contact center industry

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Messaging vs. Chat for Conversational Commerce

Updated 10 months ago.

In this episode I spoke to Shai Berger CEO of Fonolo to discuss how companies need to think about engaging with their customer via social media channels in combination with the more traditional channels of voice and IM.

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