Lean Blog Audio

Mark Graban reads and expands upon selected posts from LeanBlog.org. Topics include Lean principles and leadership in healthcare, manufacturing, business, and the world around us. Learn more at http://www.leanblog.org/audio

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Value is Defined by the Customer...

Updated a long time ago.

Value is Defined by the Customer (and not all Customers are the Same)


It's said in the Lean methodology that “value is defined by the customer.”

Value can be defined as, in most cases, “Something the customer is willing to pay for.” In healthcare, this gets complicated when patients aren't the ones paying and when patients need care instead of wanting it.