Is "Kaizen" a Slogan or a Methodology for the Seattle Marine
a long time ago.
Updated a long time ago.
Value is Defined by the Customer (and not all Customers are the Same)
It's said in the Lean methodology that “value is defined by the customer.”
Value can be defined as, in most cases, “Something the customer is willing to pay for.” In healthcare, this gets complicated when patients aren't the ones paying and when patients need care instead of wanting it.