In each show, Nancy Munro, CEO of Verbal Transactions interviews contact center executives to provide our audience with helpful tips and knowledge for the contact center industry

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Setting up a Social Support Channel

Updated about 1 year ago.

Michael Pace Founder of The Pace of Service and the Northeast Contact Center Forum, speaks to us about the five primary steps organizations should take in order to add support and customer contact to your social media channels. One take-away you won’t want to forget is the key element in interacting with customers in these channels is acknowledgment.