In each show, Nancy Munro, CEO of Verbal Transactions interviews contact center executives to provide our audience with helpful tips and knowledge for the contact center industry
Updated 8 months ago.
Join our discussion with Dan Coen of Call Center Today on how to maintain a great customer service organization in a multi-channel environment
Your CX Personality - Finding the Gaps
about 1 month ago.
Transforming tech support to a revenue channel
3 months ago.
Setting up a Social Support Channel
4 months ago.
The Disconnection Between the CX Role and the Contact Center
Setting up a Social Customer Service Team
6 months ago.
How Who You Hire Impacts customer Retention
Messaging vs. Chat for Conversational Commerce
Never Ending Battle of Scheduling and Workforce Management
7 months ago.
Elevating Customer Service Programs in the Multi-Channel Con
8 months ago.
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