In each show, Nancy Munro, CEO of Verbal Transactions interviews contact center executives to provide our audience with helpful tips and knowledge for the contact center industry
Updated 11 months ago.
Join our discussion with Dan Coen of Call Center Today on how to maintain a great customer service organization in a multi-channel environment
Building Work From Home Team
about 1 month ago.
How to Use Maturity Models
Top Technologies Contact Centers Should be Considering
How to Hire and Retain Your top Talent
Your CX Personality - Finding the Gaps
5 months ago.
Transforming tech support to a revenue channel
6 months ago.
Setting up a Social Support Channel
7 months ago.
The Disconnection Between the CX Role and the Contact Center
Setting up a Social Customer Service Team
9 months ago.
How Who You Hire Impacts customer Retention
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