In each show, Nancy Munro, CEO of Verbal Transactions interviews contact center executives to provide our audience with helpful tips and knowledge for the contact center industry
Updated 5 months ago.
In this episode, I speak to Scott Sacks President of SJS LLC, about what technology trends contact centers are challenged with.
Making the Transition to the Cloud
about 12 days ago.
A holistic view of contact center strategies
about 16 days ago.
Benefits of Using Visualization and Gaming Tools
about 1 month ago.
Building Work From Home Team
5 months ago.
How to Use Maturity Models
Top Technologies Contact Centers Should be Considering
How to Hire and Retain Your top Talent
Your CX Personality - Finding the Gaps
8 months ago.
Transforming tech support to a revenue channel
10 months ago.
To subscribe to or rate a podcast, you must be logged in.
Fan accounts are completely free, and once you're signed up you'll be able to get updates on all the podcasts you listen to as they're released!