Handling Incoming Calls More Effectively - Phone Script
about 13 days ago.
Updated 7 months ago.
Today we are talking about an Action Step to help you be aware of the business strengths and weaknesses as you build your firm’s team.
Learning to become clear on the strengths and weaknesses of your business can make a huge difference in your success. Taking a piece of paper, draw a line down the middle. List the strengths on the left and weaknesses on the right. For instance, say your client base isn’t growing as fast as you’d like because you are not effective at closing sales. Potential clients like you, and the service offers, but don’t pull out their wallet.
In this case, hiring a team member that is adept at closing the sale would be highly desired. They would need to have an out-going, personable personality, backed up with a solid sales record. You would not want to hire someone who is shy, introverted or less than confident.
On the other hand, if you need someone to handle the administrative backend, you will want to hire a team member who is detail-oriented, prefers to stay behind the scenes, and exhibits a reliable consistency.
Tune in tomorrow for Tip #3 for building a team that builds your firm’s success.
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The Accountability Coach™
Business professionals and Advisors who utilize Anne Bachrach’s proven business-success systems make more money, work less, and enjoy better work life balance.
Author of Excuses Don’t Count; Results Rule, Live Life with No Regrets, No Excuses, the Work Life Balance Emergency Kit and more. Get your audio copies today.