In each show, Nancy Munro, CEO of Verbal Transactions interviews contact center executives to provide our audience with helpful tips and knowledge for the contact center industry
Updated about 1 year ago.
Join my conversation with Neal Dlin as we discuss how COVID has brought to light the mistreatment of "essential" frontline employees
How COVID Has impacted Our Mistreatment of Frontline Emp
about 1 year ago.
The Costs of a Bad Hire
How to Manage your Digital Transformation
How to Evaluate your QA Scorecard
Judy McKee and the LAMA Technique
Blurring the Lines of Remote and at Home Workers
a long time ago.
The Impact of the Full Customer Journey
Year in Review
The Year of the Great Pivot
To subscribe to or rate a podcast, you must be logged in.
Fan accounts are completely free, and once you're signed up you'll be able to get updates on all the podcasts you listen to as they're released!