Contact_Center_Insights

In each show, Nancy Munro, CEO of Verbal Transactions interviews contact center executives to provide our audience with helpful tips and knowledge for the contact center industry

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Transforming tech support to a revenue channel

Updated 6 months ago.

Have you thought of transforming your contact center into a profit center? If not then you may change your mind after listening to Linda Ruffenbach from Glow Touch. She paints a great picture as to why this is a very strategic direction your support center may want to explore.