In each show, Nancy Munro, CEO of Verbal Transactions interviews contact center executives to provide our audience with helpful tips and knowledge for the contact center industry
Updated 7 months ago.
In this episode, Nancy speaks to executive recruiter Pat Calvert about how companies can attract and retain their top call center talent.
Making the Transition to the Cloud
about 1 month ago.
A holistic view of contact center strategies
Benefits of Using Visualization and Gaming Tools
3 months ago.
Building Work From Home Team
6 months ago.
How to Use Maturity Models
Top Technologies Contact Centers Should be Considering
How to Hire and Retain Your top Talent
7 months ago.
Your CX Personality - Finding the Gaps
10 months ago.
Transforming tech support to a revenue channel
11 months ago.
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