In each show, Nancy Munro, CEO of Verbal Transactions interviews contact center executives to provide our audience with helpful tips and knowledge for the contact center industry
Updated about 1 month ago.
In this episode, Nancy speaks to executive recruiter Pat Calvert about how companies can attract and retain their top call center talent.
Building Work From Home Team
about 29 days ago.
How to Use Maturity Models
Top Technologies Contact Centers Should be Considering
about 1 month ago.
How to Hire and Retain Your top Talent
Your CX Personality - Finding the Gaps
5 months ago.
Transforming tech support to a revenue channel
6 months ago.
Setting up a Social Support Channel
7 months ago.
The Disconnection Between the CX Role and the Contact Center
Setting up a Social Customer Service Team
9 months ago.
How Who You Hire Impacts customer Retention
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