Contact_Center_Insights

In each show, Nancy Munro, CEO of Verbal Transactions interviews contact center executives to provide our audience with helpful tips and knowledge for the contact center industry

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How to Manage your Digital Transformation

Updated about 1 year ago.

In this episode I speak to Melissa Copeland about how she is helping call centers undergo their digital transformation, many of which were pushed faster than they wanted due to COVID-19

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