In each show, Nancy Munro, CEO of Verbal Transactions interviews contact center executives to provide our audience with helpful tips and knowledge for the contact center industry
Updated about 1 month ago.
Jeffrey Stiles has 30 years of experience in the call centers primarily at State Farm. He now provides consulting services to small and medium-sized companies
Getting the Best Out of Your Employees
about 1 month ago.
Moving to the Cloud
4 months ago.
Teaching Vendors How to Listen
8 months ago.
Making the Transition to the Cloud
10 months ago.
A holistic view of contact center strategies
Benefits of Using Visualization and Gaming Tools
11 months ago.
Building Work From Home Team
about 1 year ago.
How to Use Maturity Models
Top Technologies Contact Centers Should be Considering
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