In each show, Nancy Munro, CEO of Verbal Transactions interviews contact center executives to provide our audience with helpful tips and knowledge for the contact center industry
Updated about 1 month ago.
Join me and Murphy Fraser as we discuss that a bad hire is not always the fault of the person being hired.
The Costs of a Bad Hire
about 1 month ago.
How to Manage your Digital Transformation
2 months ago.
How to Evaluate your QA Scorecard
5 months ago.
Judy McKee and the LAMA Technique
6 months ago.
Blurring the Lines of Remote and at Home Workers
8 months ago.
The Impact of the Full Customer Journey
9 months ago.
Year in Review
The Year of the Great Pivot
Year of the Pivot
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