In each show, Nancy Munro, CEO of Verbal Transactions interviews contact center executives to provide our audience with helpful tips and knowledge for the contact center industry
Updated about 25 days ago.
My guest Mark Wooley and I discuss how contact centers will manage the new mix of on-site or remote workers in the future.
Blurring the Lines of Remote and at Home Workers
about 25 days ago.
The Impact of the Full Customer Journey
about 1 month ago.
Year in Review
2 months ago.
The Year of the Great Pivot
3 months ago.
Year of the Pivot
Benefits of Outsourcing to support you during COVID-19
Leading with Common Sense
5 months ago.
Getting the Most Out of the Frontline Employee
Getting the Best Out of Your Employees
7 months ago.
Moving to the Cloud
9 months ago.
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