Contact_Center_Insights

In each show, Nancy Munro, CEO of Verbal Transactions interviews contact center executives to provide our audience with helpful tips and knowledge for the contact center industry

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Leading with Common Sense

Updated about 1 month ago.

Tom Cardella, CEO of TLC Associates gives us some extremely wise and simple advice on how to treat your employees. Having owned and managed contact centers for over 30 years, his strategy of building contact centers in small rural towns has really paid off.

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