In each show, Nancy Munro, CEO of Verbal Transactions interviews contact center executives to provide our audience with helpful tips and knowledge for the contact center industry
Updated 2 months ago.
We have all had to sit through some vendor demo in the past. Kathleen shares with us what mishaps she has witnessed and how vendors can take fairly easy steps to prevent this.
Teaching Vendors How to Listen
2 months ago.
Making the Transition to the Cloud
4 months ago.
A holistic view of contact center strategies
5 months ago.
Benefits of Using Visualization and Gaming Tools
6 months ago.
Building Work From Home Team
9 months ago.
How to Use Maturity Models
Top Technologies Contact Centers Should be Considering
How to Hire and Retain Your top Talent
Your CX Personality - Finding the Gaps
about 1 year ago.
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