In each show, Nancy Munro, CEO of Verbal Transactions interviews contact center executives to provide our audience with helpful tips and knowledge for the contact center industry
Updated about 1 month ago.
Join my conversation with Neal Dlin as we discuss how COVID has brought to light the mistreatment of "essential" frontline employees
How COVID Has impacted Our Mistreatment of Frontline Emp
about 1 month ago.
The Costs of a Bad Hire
4 months ago.
How to Manage your Digital Transformation
5 months ago.
How to Evaluate your QA Scorecard
8 months ago.
Judy McKee and the LAMA Technique
9 months ago.
Blurring the Lines of Remote and at Home Workers
10 months ago.
The Impact of the Full Customer Journey
11 months ago.
Year in Review
12 months ago.
The Year of the Great Pivot
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