In each show, Nancy Munro, CEO of Verbal Transactions interviews contact center executives to provide our audience with helpful tips and knowledge for the contact center industry
Updated about 15 days ago.
Join my discussion with Michael Pace from the Pace of Service to learn how to align your social channels to your support team and company values.
Setting up a Social Customer Service Team
about 15 days ago.
How Who You Hire Impacts customer Retention
about 19 days ago.
Messaging vs. Chat for Conversational Commerce
about 24 days ago.
Never Ending Battle of Scheduling and Workforce Management
about 1 month ago.
Elevating Customer Service Programs in the Multi-Channel Con
2 months ago.
Contact Center Executives Christa Heibel
3 months ago.
Contact Center Insights Judy McKee
Contact Center Executives Chris Lawson
4 months ago.
To subscribe to or rate a podcast, you must be logged in.
Fan accounts are completely free, and once you're signed up you'll be able to get updates on all the podcasts you listen to as they're released!