In each show, Nancy Munro, CEO of Verbal Transactions interviews contact center executives to provide our audience with helpful tips and knowledge for the contact center industry
Updated a long time ago.
Join my conversation with Neal Dlin as we discuss how COVID has brought to light the mistreatment of "essential" frontline employees
How COVID Has impacted Our Mistreatment of Frontline Emp
a long time ago.
The Costs of a Bad Hire
How to Manage your Digital Transformation
How to Evaluate your QA Scorecard
Judy McKee and the LAMA Technique
Blurring the Lines of Remote and at Home Workers
The Impact of the Full Customer Journey
Year in Review
The Year of the Great Pivot
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